I am a customer operations and customer success leader with a decade of experience building calm, scalable systems in high-touch, high-stakes environments. They’ve led support and operations at UltraSignup, handled technical support and implementation work at Simplero, and now serve as Head of Customer Success at Movemint, where they’re building the customer function from the ground up. Summer’s work sits at the intersection of customer experience, process design, and product feedback loops, with a focus on making complex workflows feel simple, reliable, and human.